Frequently Asked Questions

How Do I Check My Order Status & Tracking Info?


If you have an account and were logged-in while placing your order, you can log-in here and view all past orders, guarantee replacements and account information. For orders placed as a Guest, order confirmations are sent at the time the order was made and tracking is e-mailed at the time of shipment. Please be sure to check your SPAM/Junk folder. Or, we’re happy to help! Call us at 866-396-0275 or Chat with us. Customer Service is available Monday-Friday 7a - 4p, PST.




How Do I Pick The Right Size?


Deciding the right size bowl for your pet shouldn't feel like playing a level on hard mode! While we have many different shapes and sizes of bowls, we have put together easy to follow user guides to help with the size you should choose. Feel free to head over to our User Guides Page for more user hacks! We’re always happy to help with any sizing questions you may have! Chat with us or call us at 1 (866) 396-0275 M-F, 7am - 4pm PST. Please note: Our guides are meant to act as a serving suggestion for choosing the best bowl for your pet. For the most accurate information regarding your individual pet’s consumption needs, please consult your veterinarian.




How Do I Request A Replacement Under Your Guarantee?


To request a replacement for your pet’s damaged Fuzzy Puppy gear, please visit Our Guarantee and log-in to your account or create one if necessary. Once you’ve reviewed the program you can proceed from there.
You are also welcome to contact us directly M-F, 7am - 4pm at 1 (866) 396-0275




How Do I Exchange Or Return My FuzzyPuppyShop.com Order?


We are happy to process an exchange or return of any new and unused Fuzzy Puppy items purchased on FuzzyPuppyShop.com. Please go to our Return Request Form and follow the steps. We will start processing the return as soon as possible! If you prefer to do an early exchange, simply call us at 555-555-5555, M-F, 7am - 4pm, Pacific. We will process a new order, with free standard shipping and issue a refund or store credit for the original merchandise once it is received in new, unused condition. Please Note: Within 60 days of purchase, you may return new, unused merchandise for a full refund. After 60 days, you will receive a store credit to FuzzyPuppyShop.com. No credit or refunds can be issued for used items or any unused items returned in the same package as used items.




Does Fuzzy Puppy Make Custom Items?


While we are unable to offer custom items at this time, please check back! We are constantly looking for ways we can level up and this is definitely on our radar!




Do You Ship Outside the USA?


Yes! We ship internationally as well as domestically.




Order Processing & Shipping Information


Orders received Monday – Friday by Noon Pacific, are shipped the same business day. Orders received after Noon Pacific, will be shipped the following business day. Our Standard $3.99 Flat-Rate shipping is available to any USA address or APO via USPS from Tacoma, WA. According to the USPS website, service should take between 1-4 days however, this is an estimate and they do not make guarantees. If you provide an e-mail address during checkout, we will provide a tracking number to you. Additional shipping options for orders outside the USA or, for expedited shipping are available during checkout. Shipping options and quotes will automatically generate based on your address & the package weight. Please note that all Fuzzy Puppy pet items ship from our workshop in Tacoma, WA, USA. For more information Chat with us or call us at 1 (866) 396-0275 M-F, 7am-4pm, Pacific. Please Note: We do not ship on Weekends or Holidays. If you place an order after hours, it will be received the next business day. Select items can take longer, we will note any additional processing time if needed.




How Do I Become An Authorized Retailer Of Fuzzy Puppy Pet Products?


If you have a pet related business and are interested in retailing Fuzzy Puppy Pet Products, please call us at 1 (866) 396-0275or fill our our contact form on our Contact Us page.




How Do I Request A Donation Or Sponsorship?


Are you a pet rescue, shelter or other registered non-profit looking for products for the pets in your care?
Or, looking for a give-away item for a fundraising event by your organization? Please call us to make a request! We're excited to hear from you. Toll Free: 1 (866) 396-0275