Our Guarantee

Customer Care

We guarantee all of our products to be of high quality. If you are unsatisfied with any of our products for any reason, please let us make it right! We will replace any Fuzzy Puppy brand bowl, toy or carrier that is damaged, broken or unsatisfactory in any way.

Our guarantee does not cover products which are:

  • Misplaced

  • Outgrown

  • Fully Operational

  • Simply dirty or stinky

  • Exhibiting normal wear and tear, including fading

  • Damaged intentionally or through neglect

  • Items that were donated, sponsored, or given as a free promotion
     

We reserve the right to limit the number of free replacements when there is excessive use or abuse of our guarantee.

No receipt needed, it’s that simple!

How To Request a Replacement

You will be required to log-in for all submissions. If you do not have an account, please create one. To submit a request for replacement, please follow the link below, Carefully read the terms and conditions and continue on to log-in. If you do not have an account, you can easily set one up during this process.

Please pay special attention to instructions as we are unable to process requests that are submitted incorrectly or are incomplete, this includes photographs that do not meet the requirements.  Keep your item(s) until you have received confirmation that your submission has been approved. We will reach out if we need additional photos or questions, item must be present for replacement. You are welcome to add more than one damaged item, however, each item must be added separately.

Click here to submit a Guarantee Replacement Request

 

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Privacy & Safety

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email address and phone number.

We follow industry standards on information security management to safeguard sensitive information, such as financial information and any other personal information entrusted to us. Our information security systems apply to people, processes and information technology systems.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Wholesale Inquiries

We are so happy your are interested in being a Fuzzy Puppy Retailer!

For all wholesale inquiries, please call us. If you are unable to call, you can also send us a request through our Contact Form

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments